- What do I do if I can't login?
If you are unable to log into LIFT, please email liftsupport@air.org for support with this issue.
- Where can I find my coach's contact information?
You can find your coach's contact information at the bottom of the My Goals page or by accessing your Profile.
- Can I use LIFT on my computer?
LIFT is designed as a mobile first application, but can be accessed on a computer typing lift.air.org into your web browser.
- Can I access Insights and Resources more than once?
You can access both Insights and Resources as many times as you would like. You can mark either as a favorite by clicking the heart icon next to its title.
- What do I do if I have forgotten my password?
If you forget your password, use the password retrieval link on the login screen. This will walk you through the process of resetting your password.
- How can I access or retrieve things I have uploaded to LIFT?
LIFT does not support uploading any files - you should use your district-approved service (e.g., One Drive, Google Drive, Dropbox, etc.) to post files and share with your Coach.
- Can I change or delete my self assessment responses?
Yes. You can view, edit, or delete your self-assessment responses by viewing them in your Profile.
- Can my supervisor see my responses?
No. Your supervisor can only see that you have completed various tasks, goals, and self-assessments but cannot view your responses. However, your Coach can see all of your responses.
- Can I redo a goal I've already completed?
Yes. You can view, edit, or delete your self-assessment responses by viewing them in your Profile.
- Can I share my results with a colleague?
No, you cannot share your work (goals, tasks, etc.) with anyone else but your coach.
- How do I get an access code?
Contact your supervisor or LIFT program manager at your district for a code.
- How much does LIFT cost?
LIFT is not available for single user purchase.
- What do I do if I want to change my coach?
Contact your supervisor or LIFT program manager at your district to discuss further.
- How can I become a coach?
Contact your supervisor or LIFT program manager at your district to discuss further.
- How can I change my profile information?
Login to LIFT and select the edit icon on your Profile page.
- Do I have to complete all the tasks for a goal in order?
No, you can complete tasks in any order you choose. They are displayed in a logical order developed by AIR.
- Who developed the LIFT application?
The LIFT by AIR application was developed by AIR in collaboration with the EdCatalyst Group, LLC. and Clarity Innovations, Inc.
